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FAQS

| SHIPPING |

Do you ship Australia Wide?
YES! We Sure do! We ship EXPRESS to any Australian Residential, Business Address or P.O Box.
Do you ship Internationally?
We currently ship to New Zealand! If you are from New Zealand and are wishing to hire a garment you must check out with an 8 day hire period. Return Shipping to NZ is $25. Standard One-Way Shipping for Accessories or Purchase orders is $15 flat rate.
Am I Able to ‘Click & Collect’ my order?
Yes! Just select 'Click & Collect' as your shipping option at checkout, that way you will not be charged for shipping. We will then contact you via email to arrange a collection time that suits. Our 'Click & Collect' location is Cronulla NSW 2230. 

What shipping options do you offer? 
Express Shipping w/ Paid Return - this option is for all rentals that are to be shipped. We will dispatch your order express and a paid returns satchel will be supplied within your order to return the item at the end of the hire period. 
Standard Shipping (One Way) - select this option for all accessories purchases or clearance items purchased. This covers standard shipping one way, Australia wide.

Does The Style Reform have a store location?
Yes we do, we have a studio located at Cronulla in the Sutherland Shire. We are available for try on most days by appointment, simply email us or message us to arrange your preferred time.

What happens if the dress I hired is the wrong size?
The right fit is extremely important. If the garment you have hired is not quite right, please contact The Style Reform the same day you received your garment by emailing info@thestylereform.com.au.
If time permits, The Style Reform can then send you out another size/style at a cost of $30 or we will make note of the return, and provide you with a store credit for your next rental.
The garment must not be worn prior to returning, have tags still attached and should be packaged carefully.

My dress doesn't suit, can I get a refund?
Sorry, we do not offer refunds, however if your dress doesn't fit, or you are unhappy with the style we will happily offer you a store credit less $30 cancellation fee.

Can I book dresses in advance?

Yes, you can book your dress up to 3 months in advance and we recommend this to secure your preferred date. We also recommend you reserve your dress 1 – 2 days before your event. 

Help, I need a dress tomorrow!

Next-Day delivery is available throughout NSW and to all major capital cities in Australia provided you place your order before 2pm AEST.

Help, I need a dress NOW!

We do offer same day delivery for Sydney Metro deliveries upon special request. Please email or message us if you would like to arrange. All same day orders must be placed before 12pm AEST and will incur an extra charge. 

Alternatively, you are welcome to pick up from our Cronulla studio, simply select "Click & Collect" at checkout and contact us to arrange pick up.  

 

| ORDERS |

How long are your rental periods?
You can either rent a dress for 4 days or 8 days. Here are our recommendations for selecting the right rental dates/periods for your location;
NSW/VIC/QLD (METRO/SAME DAY SHIPPING AREA): 1-2 days prior to your event date. 4-day or 8-day period advisable.
NSW/VIC/QLD (RURAL/ NON - SAME DAY SHIPPING AREA):  2 days prior to your event. 4-day or 8-day period advisable.
SA/NT/WA: 4 days prior to event. 8-day period advisable.

I wish to hire for longer than the available periods?
Great! We are more than happy for you to reach out to us, provided the dress is available we can then invoice you accordingly for an extended rental period.

What happens if the dress I hired is the wrong size?
The right fit is extremely important. If the garment you have hired is not quite right, please contact The Style Reform the same day you received your garment by emailing info@thestylereform.com.au.
If time permits, The Style Reform can then send you out another size/style at a cost of $30 or we will make note of the return, and provide you with a store credit for your next rental.
The garment must not be worn prior to returning, have tags still attached and should be packaged carefully. 

My dress doesn't suit, can I get a refund?

Sorry, we do not offer refunds, however if your dress doesn't fit, or you are unhappy with the style we will happily offer you a store credit less $30 cancellation fee.

Can I book dresses in advance?

Yes, you can book your dress up to 3 months in advance and we recommend this to secure your preferred date. We also recommend you reserve your dress 1 – 2 days before your event. 

Does the dress arrive wrinkle-free?

After being dry cleaned and steamed, we do our best to ensure that every dress arrives wrinkle-free. All dresses are carefully wrapped in tissue paper before being packaged and delivered. Certain fabrics are more prone to wrinkles though, and if you receive a dress with slight creases, please try steaming the garment on low heat. Another option is to have the dress in the bathroom whilst you have a steamy shower and the steam will gently buff out any wrinkles. 

Please don’t iron the dress as this may cause damage to certain fabrics.  

What if I accidentally stain or damage the dress?

We understand that some wear and tear may be inevitable, and as such we provide free $100 accidental damage cover for these types of accidents. Please contact us if you’ve accidentally stained or damaged the dress, and please don’t attempt to clean it yourself or have the item dry cleaned.

 

 | DELIVERY & RETURNS |

 Can I track my order?

Yes, The Style Reform will send you a tracking link for your parcel as soon as it is on its way. This will be a day or 2 before your nominated delivery date.

 

What happens if my order doesn't arrive in time?

If you do not receive the dress by 5pm on the day you expected please email us at info@thestylereform.com.au.

 

What if I am not home when my order arrives?

In most cases if you are not home your parcel will be left in a safe place on your property. Alternatively if the postman does not think it is safe to leave the parcel he/she will take it to the nearest post office for collection. 

Please note your 4-day rental period begins from the day your parcel was first attempted to be delivered to you. 

 

How do I return my dress?

 Simply place the dress in the prepaid return satchel provided and drop it at your nearest Post Office or yellow Express Postal Box. If you misplace the envelope, it is your responsibility to send the order back to The Style Reform via Express Post by the due date at your own expense. If you need assistance, please contact us at info@thestylereform.com.au.

 

What if I return my order late?

 The Style Reform relies heavily on timely returns. By returning a garment late you are potentially ruining another customer’s event.

Please contact us via email info@thestylereform.com.au if you are unable to return the garment by the scheduled day of return. We will assist you in getting the dress back to us on time. However, if unsuccessful you will be charged for the full 4-day rental period again.

 

| PAYMENT |

When am I charged for my order?

Payment of the full hire fee is payable at the time of booking.

 

What forms of payment do you accept?

All payment methods are clearly stated on our website. We currently offer Paypal and Afterpay as third-party payment options.

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